Terms of Service

01 — About Glotario

Glotario LLC, incorporated in the State of Texas, United States. is a technology company providing multiple services such as AI workflow automation, software services, digital marketing, WhatsApp Business engagement solutions, custom SaaS development, cyber security consulting, and operational intelligence services to professional offices and businesses worldwide.

02 — Acceptance of Terms

By accessing or using our website, submitting an enquiry, or engaging Glotario LLC for services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are entering into these terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity. These terms apply to all visitors, clients, and users of our website and services.

03 — Services

Glotario LLC offers the following categories of services:

• AI workflow automation using tools including n8n, Claude AI agents, and GoHighLevel CRM
• WhatsApp Business API integration and patient/client engagement systems via 360dialog
• Custom SaaS application development using platforms including FlutterFlow and Supabase
• AI Security and GRC consulting, including frameworks such as NIST AI RMF, EU AI Act, ISO 42001, and OWASP LLM Top 10 etc. We can coach businesses build and implement cybersecurity frameworks to their chosing out of leading industry such as N IST, ISO, Medical Devices, HIPPA, PCI etc..
• Operational intelligence and multi-country business onboarding

The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate service agreement or proposal agreed upon by both parties. These terms govern the general relationship between Glotario LLC and its clients.

04 — Client Responsibilities

When engaging Glotario LLC for services, you agree to:

• Provide accurate, complete, and timely information required for the delivery of services
• Grant Glotario LLC access to necessary systems, accounts, and platforms as agreed
• Ensure that any content, data, or materials you provide do not infringe third-party rights
• Comply with all applicable laws and regulations in connection with your use of our services
• Not use our services for any unlawful, harmful, or fraudulent purpose
• Maintain the confidentiality of any credentials or access tokens shared with you

05 — Payments and Fees

Fees for services are as agreed in the applicable service agreement or proposal. Unless otherwise specified:

• Monthly retainer fees are invoiced in advance at the start of each billing period
• Project-based fees are invoiced per the payment schedule in the service agreement
• Invoices are due within 14 days of the invoice date unless otherwise agreed
• Late payments may incur interest at 1.5% per month or the maximum permitted by law
• All fees are exclusive of applicable taxes, which will be added where required by law

Glotario LLC reserves the right to suspend services in the event of non-payment after reasonable notice.

06 — Intellectual Property

Unless otherwise agreed in writing:

• Client materials: All content, data, and materials you provide to Glotario LLC remain your property
• Deliverables: Upon full payment, ownership of custom-built deliverables created specifically for you transfers to you, except for any underlying frameworks, tools, or pre-existing intellectual property owned by Glotario LLC
• Glotario IP: All methodologies, workflows, templates, tools, and know-how developed by Glotario LLC remain our exclusive property
• Website content: All content on glotario.com including text, graphics, logos, and designs are the property of Glotario LLC and may not be reproduced without written permission

07 — Confidentiality

Both parties agree to keep confidential any non-public business information, technical data, client data, pricing, or proprietary processes disclosed during the engagement ("Confidential Information").

This obligation does not apply to information that is or becomes publicly available through no breach of this agreement, is independently developed, or must be disclosed by law. Confidentiality obligations survive the termination of any service engagement for a period of three years.

08 — Limitation of Liability

To the maximum extent permitted by applicable law, Glotario LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising from your use of our services or website.

Our total aggregate liability to you for any claims arising under or in connection with these terms or any service agreement shall not exceed the total fees paid by you to Glotario LLC in the three months preceding the claim.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by applicable law.

09 — Warranties and Disclaimers

Glotario LLC provides services with reasonable skill and care. However, we do not warrant that:

• Our website or services will be uninterrupted, error-free, or completely secure
• AI-generated outputs or automated workflows will be free from errors or suitable for any specific purpose without your review and validation
• Third-party platforms and APIs we integrate with will remain available or maintain their current functionality

Our website and services are provided "as is" and "as available" to the extent permitted by law. You are responsible for validating any AI-generated content or automated decisions before acting on them in a professional or regulated context.

10 — Termination

Either party may terminate a service engagement by providing written notice as specified in the applicable service agreement. Unless otherwise agreed, a minimum of 30 days written notice is required.

Glotario LLC may terminate or suspend access to services immediately and without notice if you breach these terms, engage in fraudulent or illegal activity, or fail to make payment after reasonable notice.

Upon termination, you remain liable for all fees incurred up to the termination date. Sections covering intellectual property, confidentiality, limitation of liability, and governing law survive termination.

11 — Third-Party Services

Our services involve the use of third-party platforms including but not limited to n8n, GoHighLevel, WhatsApp Business API (Meta), 360dialog, Supabase, FlutterFlow, Netlify, and Google Workspace. Your use of these platforms is subject to their respective terms of service and privacy policies.

Glotario LLC is not responsible for the availability, performance, or content of third-party services, nor for any changes to their features, pricing, or policies that may affect the services we deliver.

12 — Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Texas, United States. If you are a consumer in the EU or UK, you may also have rights under local mandatory consumer protection laws.

13 — Changes to These Terms

Glotario LLC reserves the right to update these Terms of Service at any time. We will update the "Last updated" date at the top of this page. For material changes, we will provide reasonable notice where appropriate.

Your continued use of our website or services after any changes constitutes your acceptance of the updated terms. If you do not agree to the updated terms, please discontinue use of our services.

14 — Contact Us

If you have any questions about these Terms of Service, please contact us: